Annual Support Subscriptions

You may subscribe to OpenRules Commercial Annual Technical Support packages designed to meet the needs of enterprise customers. We not only help to solve your urgent technical problems, but provide assistance and advice to help you with performance tuning, business rules organization logic, and user API code. Response time is from 1 up to 24 hours.

Annual support levels vary by number of incidents, number of contacts, telephone access availability, and response time:

Supported Features Annual Support
Level 1
Annual Support
Level 2
Annual Support
Level 3
Number of Incidents 15 20 30
Number of Contacts 1 2 3
Access quick fixes and new releases 12 months 12 months 12 months
Web Access Yes Yes Yes
Phone Access Business Hours Business Hours Extended Business Hours
Response Time up to 2 business days up to 1 business day from 1 to 12 hours
Price $2,995.00 $3,495.00 $3,995.00

*Prices are subject to change without notice.
** An incident is a single, discreet technical problem which cannot be reasonably subdivided.  Each incident typically involves a series of exchanges between a user and OpenRules Support Staff.  Depending upon the complexity of the incident, resolution may take a few hours or a few days.

The OpenRules Annual Support Subscription begins 1 day after the payment received by OpenRules. The Subscription is subject to automatic renewal on a year-to-year basis. Either party may give notice of its intention not to renew at least 30 days before the end of the Subscription. If neither party gives such notice, the Annual Support Subscription shall automatically renew on a year-to-year basis until either party gives such notice at least 30 days before the anniversary date of any renewal.

You may purchase Technical Subscription online from here or by sending a request to sales@openrules.com.