Technical Support is one of the most important priorities of OpenRules, Inc. and is usually praised by our customers – see What They Say. Technical support is available on 24×7 basis with immediate access to OpenRules’ Support Team for all subscribers. We not only help to solve your urgent technical problems, but provide assistance and advice to help you with performance tuning, business rules organization logic, and user API code. Response time is from 1 up to 24 hours.
OpenRules, Inc. has already signed special Service Level Agreements (SLAs) with many major corporations for their mission-critical applications. If your organization has specific support requirements please contact us to discuss a custom SLA.